Ticketmaster

Ticketmaster

Ticketmaster

Company

Huge

Huge

/

Duration

5 months

5 months

/

Year

2024

2024

Challenge & Approach

Challenge & Approach

Challenge & Approach

Modernized the site to drive demand and conversion

The B2B site needed to better engage millennial decision-makers while clearly communicating a complex product and services portfolio.

We restructured the information architecture to support easier exploration and comparison, introduced a modern visual system to signal innovation and credibility, and designed a conversion-focused UX that guided prospects from discovery through evaluation and action.

My Role

My Role

My Role

Led brand refresh and digital experience redesign

Owned concept through delivery, defining brand guidelines and visual systems while partnering closely with engineering to ensure high-fidelity execution. Directed design across key journeys and high-traffic pages, collaborated with research and content strategy, and helped establish a modular system to support consistent rollout across the ecosystem.

Results

Results

Results

Delivered a modern B2B experience

Clearer pathways and structured content helped prospects understand offerings, compare solutions, and take action with confidence, supported by improved navigation and more visible calls to action.

The redesigned structure encouraged deeper exploration and improved performance across key conversion behaviors, including demo requests, sales inquiries, and other high-intent lead signals.



–34% bounce rate YoY
+45% pages per session
+95% page views

Metrics are representative and anonymized.